Home > Important Information > Customer Satisfaction

Customer Satisfaction Survey

1. Which Fyshe Horton Finney Limited investment service do you currently use?
2. How often do you use this service?
3.At which branch of Fyshe Horton Finney Limited is your usual contact?
4.What is your attitude to investment risk?

Treating Customers Fairly

5. Do you consider that you are dealing with a firm where the fair treatment of customers is central to our corporate culture?
Please give details:

Financial Promotions

6. Have you ever seen an advert or promotion from Fyshe Horton Finney Limited that you consider to have been unfair, unclear or misleading?
If yes, please give details:

Information and Communication

7. How satisfied are you with the quality of information you receive from Fyshe Horton Finney Limited?
Please give details:
8. How satisfied are you with the regularity of information you receive from Fyshe Horton Finney Limited?
Please give details:

Customer Service

9. If you have had cause to complain or query any aspect of the service you receive from Fyshe Horton Finny Limited, how satisfied are you with the way the problem was dealt with?
Please give details:
10. How satisfied are you with the politeness and courteousness of Fyshe Horton Finney Limited staff?
Please give details:

Customer Expectations

11. How would you rate the overall service you have received from Fyshe Horton Finney Limited?
Please give details:
12. How likely would you be to recommend Fyshe Horton Finney Limited to your friends or colleagues?
Please give details: