Q. Can I send my application form by email or fax?
A. No, we will require documentation with original signatures in order to activate your account.
Q. Why is all the additional documentation required?
A. We need the documentation to perform the statutory ID and anti-money laundering checks and to establish if you meet our account opening criteria.
For a list of the required documents, please refer to the appropriate application form.
Q. Can anybody open an account?
A. Anyone who is 18 years of age or over may apply for a Personal Account or for a designated account on behalf of a minor.
Q. Can I open a joint account?
A. Yes, simply complete the secondary account holder section of the Personal Account Application Form and indicate whether it is on a designated or joint and several basis.
Q. What is settlement?
A. A settlement is the exchange of your shares for a cash sum at an agreed date. Eg. T+3 means that you instruct the sales/ purchase of shares and 3 days later payment is made and the shares change hands.
Q. Can I deal by myself?
A. If you are looking for an execution-only service or wish to deal in your own right, please call 0845 850 8500 to discuss your needs.
Q. How quickly do I get my shares?
A. Subject to market liquidity, following your instruction to purchase shares and payment has been received, your shares will be credited to your account on the settlement day. If your shares are held in certificated format this may take slightly longer.
Q. How can I deposit shares I already own into my account?
A. If your shares are held in certificate form, you will need to complete a CREST transfer form, and forward this along with your certificate to us. Upon receipt we will credit your account with the shares.
If your shares are held electronically with another broker, they will need to be transferred electronically through CREST. With your authority we can facilitate the transfer on your behalf with the minimum of inconvenience.
Q. How do I update my personal details?
A. For notification of a change of address we require a signed letter. For notification of a change of name we require the original marriage certificate/ decree absolute/ change of name deed. For notification of change of bank details we require a signed letter.
Q. I have lost my share certificate; can I get a new one?
A. Yes, but you will have to pay a fee to the Registrar depending on the value of your shares. You should contact the relevant Registrar who will send you a Letter of Indemnity. You will need to sign this and return it, with the appropriate fee, to obtain your replacement certificate.
Q. I have lost my dividend cheque, can it be reissued?
A. Yes, but you will be probably be charged a fee for the Registrar to reissue the cheque.
Q. The company I have shares in has restructured and I am unsure what I now hold. How can I find out how many shares I have?
A. Contact the company’s Registrar. They will be able to explain any changes your holding has undergone and what you are now entitled to.
Q. How do I request sums from my account?
A. To withdraw sums from your Fyshe Horton Finney Ltd Account, please send us by post or hand deliver an
original signed letter. Upon receipt we will organise for a payment to be made to your nominated bank account. This may take approximately 5 business days from receipt of your letter.
Q. What do you mean by 'utility' bill?
A. To open an account, we need to receive a proof that you really live at your legal address.Usually, this takes the form of a utility bill. A utility bill is an invoice sent to you at your legal address for water, gas or electricity. We do not accept phone bills.
If you cannot get a utility bill, we need another proof of address, please contact us to check this is acceptable.
Q. How much will it cost me to deal?
A. Costs vary depending on the level of service you require. Our minimum charge is £25 per trade. You should discuss charges with your account executive before a deal is made.
Q. How long does a deal take to complete?
A. Your dealing instruction will be carried out as quickly as is reasonably possible, as long as the market is open and subject to market execution being possible. If your stock is held in a nominee account your trade should settle in 3 days.
Q. How do I deal?
A. Once an account is open, you give instruction for the deal to your account executive who will carry out your order.
Q. Who can deal for me?
A. Deals can only be carried out by a person authorised by the FSA. All our account executives are fully qualified and ready to act on your instruction.
Q. Can I deal on behalf of another person?
A. You can only deal on behalf of another person if Fyshe Horton Finney Ltd have received written and signed authority from the person you intend to deal for
Q. What do I do if I want to buy shares?
A.
STEP 1: Set up an account
STEP 2: Instruct the purchase of shares
STEP 3: Send payment for the shares
STEP 4: Receive shares
Q. What is a nominee account?
A. A nominee account is a holding account for your shares. Holding stock in a nominee account allows you to take advantage of keener pricing and shorter settlement periods. This means you no longer have to hold paper certificates as they are held on an automated system known as CREST.
Q. How do I order a company’s Reports & Accounts?
A. Company Reports & Accounts are available on most company websites or there are a number of consolidation website such as www.ftannualreports.com
Q. How do I close an account?
A. Your account can be closed at any time by notifying us in writing at:
Fyshe Horton Finney Ltd
28 Park Square West
Leeds
LS1 2PQ
Q. How will you deal with Corporate Actions and how might they affect my account?
A. If your stock is held in a nominee account, details of the Corporate Action will be presented to you or your account executive (depending on what was agreed on account set up) when we receive the information, outlining the details of the action and any options available.
If shares are not held in a nominee account (or you are a CREST personal member) the company registrars will contact you directly regarding any such event and further action required will be outlined within any material provided by the registrars.
Q. How do I get paid dividends?
A. If your shares are held in nominee account, dividends will be collected and distributed to your account with us. Should the balance exceed £50, sums will be credited to the nominated bank account on the 1st of the month.
NOTE: If shares are held within our nominee account, you are unable to request a ‘Scrip Dividend’.
If you are not a nominee account holder this will be dealt with directly by the company registrars.
Q. I need some information about my shareholding but I don’t know which Registrar to contact. How do I find out?
A. You can find out who the correct Registrar is through the company website, usually the Investor Relations page. Alternatively, look at your share certificate or dividend cheque: usually the Registrar’s name is printed at the bottom of the page.
Q. Can my Fyshe Horton Finney Ltd Account application be refused?
A. Yes, we reserve the right to refuse any account without giving any reason.
Q. What happens once a deal has been made?
A. If you are buying shares, payment must be received in our account prior to the settlement date.
If you are selling shares and the shares are held in a nominee account you will receive payment shortly after settlement date. If your holding is certificated we must receive your certificate with a signed transfer form well before the settlement date.
Q. I would like to sell my shares and reinvest in a different company. Should I contact the Registrar?
A. If you would like to discuss your sale and reinvestment you will need to contact an advisory broker, please contact us.
Q. What interest rate will I get paid?
A. The rates of interest paid on Fyshe Horton Finney Ltd accounts are as follows:
Balances up to £500= no interest paid
Any excess = 1.50% below Bank of Scotland base rate.
Q. When can I deal?
A. The UK stock market is open Monday to Friday between 8am and 4.30pm.
Q. How can I withdraw shares from my account?
A. If stock is held in your nominee account it can be materialised into certificated form, however there will be a charge per line of stock, as per our Schedule of Fees and Charges.
Q. How do I fund my account?
A. There are several methods of funding your Fyshe Horton Finney Ltd account.
1) Payment by electronic means:
BIC: BOFSGB21226
IBAN: GB33 BOFS 1222 3700 1000 88
Sort code: 12-22-37
Account Number: 00100088
Currency: GBP
Account name: Fyshe Horton Finney Ltd — Client Reference Number
2) Payment by Cheque (for GBP):
Please send a sterling cheque drawn on a UK clearing bank made payable to Fyshe Horton Finney Ltd.
3) Payment by debit card:
Please contact your account executive and ensure you have the following information available:
Switch/ delta Reference number
Issue number (swith only)
Valid From Date
Expiry Date
Security Code (back of card)
Q. How do I open a Fyshe Horton Finney Ltd account?
A.
You can apply for an account by clicking on the PDF of the relevant application form and printing a copy or following the instructions for the online application. We can also send you an application form by post or email upon request. In either case, you must send us the original signed form by post (along with the additional documentation requested on the form). We will then validate your application and contact you when your account is ready.
To request an application form by post or email click here.